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Frequent Asked Questions
General
Yes, all our fruit jams are naturally plant-based and gluten-free, made with just fruit, sugar, fruit pectin, and lemon juice.
We use traditional fruit-to-sugar ratios to achieve the best set and flavor.
No. We use simple, high-quality ingredients with no artificial colors, flavors, or high-fructose corn syrup.
Unopened jars last for up to 18 to 24 months when stored in a cool, dark place like a pantry.
Once opened, store your jam in the refrigerator and enjoy it within 3 to 4 weeks for the best taste and quality.
No, you only need to refrigerate the jam after you break the seal and open the jar.
We wrap every single jar in protective bubble wrap and use sturdy, custom-fitted cardboard boxes designed to survive rough transit.
If your package arrives damaged, take a photo of the box and the broken jar, and email us within 24 hours. We will send a free replacement right away.
Orders typically process within 1 to 3 business days, and standard shipping takes an additional 3 to 5 business days.
Because our jams are perishable food items, we cannot accept returns or exchanges for taste preferences.
Due to Florida cottage food laws, we cannot sell any product over state lines.
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